The power of silence
Years ago, a friend of mine committed a professional blunder. There was a printing mistake in a piece of collateral involving the corridors of power. The mistake was such that it rendered the whole project useless. Worse, some of the printed material had been distributed. Which meant that along with wasted money, we were now dealing with a reputational blemish. Since the stakes were high, the matter escalated in no time. The department head was summoned to task. A fearless and frank professional, this person was widely respected for her sharp acumen and transparent dealings. And as is the case with calmly confident people like her, she was a perceived threat to several insecure co-workers. The latter, therefore, jumped at this opportunity to magnify this mistake and make it bigger than it was. The news was as much a shock to her as it was to the stakeholders. She had, of course, signed the final bill and given the final go-ahead. She had assigned the work to one of her reliable coll
